Digital Products
Due to the nature of instant digital downloads, all sales of digital products are final and non-refundable once the download has been accessed.
This includes:
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SVGs, clip art, templates
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E-books
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Digital tools or software
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Downloadable artwork
Exceptions
Refunds may be considered if:
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The file is corrupted or inaccessible
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The wrong product was delivered
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A duplicate purchase occurred
Requests must be made within 7 days of purchase.
Services
Refunds for services (such as web development or custom artwork) are evaluated on a case-by-case basis, depending on project progress.
How to Request Support
If you experience an issue, please contact us with:
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Order number
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Product name
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Description of the issue